This page explains how Stake handles your personal information, why we collect it, and what rights you have over your data. We operate under Canadian provincial gaming regulations and take privacy seriously.
Responsible Gambling
Gambling should be a form of entertainment, not a way to make money. If you feel it is becoming a problem, help is available.
You can use several tools to manage your play:, Set deposit limits, loss limits, or session time limits through your account settings., Enable reality checks to receive alerts about how long you’ve been playing., Choose a cooling-off period (24 hours to 6 weeks) to pause your account temporarily., Self-exclude for a longer period if needed.
Any limit you lower takes effect right away. If you want to raise a limit, you must wait at least 24 hours. This delay helps prevent impulsive decisions.
Signs of problem gambling include chasing losses, lying about how much you gamble, or using gambling to escape stress. These are real concerns, not signs of weakness. Free, confidential support is offered by organizations like the Canadian Centre on Substance Use and Addiction and local provincial helplines.
Accounts are restricted to adults aged 18 and over. We verify age and identity during registration. If you share a device with minors, consider using parental control software such as Net Nanny or K9 Web Protection to block access.
Account Terms and Fair Play
Only one account per person is allowed. You must be at least 18 years old and reside in a province where online gaming is permitted.
We require identity verification (known as KYC) before processing your first withdrawal. This step confirms you are who you say you are and helps prevent fraud. Have a government-issued ID and proof of address ready.
Bonuses come with terms: wagering requirements, eligible games, expiry dates, and conversion caps. Bonus abuse, like creating multiple accounts or exploiting game mechanics, will void offers and may lead to account restrictions.
Inactive accounts (no logins for 12 months) may be closed. We will notify you before this happens.
You agree not to use bots, collude with others, or file false chargebacks. These actions violate fair play rules. If you have a complaint, contact our support team first. If unresolved, you may escalate it to your provincial gaming regulator.
We may update these terms. When we do, we’ll post a notice in your account or send an email.
Data Collection and Use
We collect:, Identity details (name, date of birth, address) to confirm you’re eligible to play., Contact information (email, phone) to communicate with you., Payment data (card or e-wallet details) to process deposits and withdrawals., Technical logs (IP address, device type, pages visited) to keep the site secure and improve performance.
We process this data because it’s necessary to run our service, meet legal obligations (like anti-money laundering rules), and protect against fraud.
Your information is shared only with payment processors, identity verification partners, and regulators. Never sold to third parties for marketing.
Records are kept for five years after account closure, as required by provincial gaming laws.
Your Privacy Rights
You can:, Request a copy of the data we hold about you., Ask us to correct inaccurate information., Request deletion of your data, subject to legal retention requirements., Get your data in a portable format., Object to certain types of processing, like marketing.
To exercise these rights, contact our data protection team through the support portal.
Cookies and Tracking
Our site uses cookies:, Essential cookies keep you logged in and secure., Analytics cookies help us understand how visitors use the site., Marketing cookies show you relevant ads (you can opt out).
You can manage cookie preferences in your browser settings or via the cookie banner when you first visit.
Security Measures
All data sent between your device and our servers is encrypted. Access to your information is limited to authorized staff only. We conduct regular security reviews to guard against breaches.
If you have questions about how we handle your data, reach out through our official support channel.