Stake is committed to offering a safe and fair gaming environment. Gambling should always be a form of entertainment. Not a way to earn money or solve financial problems. This page explains the tools, policies, and support available to help you stay in control.
Tools to Manage Your Play
You can set personal limits directly from your account settings. These include:
- Deposit limits: Cap how much you can deposit over a day, week, or month. - Loss limits: Restrict the total amount you can lose during a set period. - Session time limits: Automatically log you out after a chosen number of hours per session. - Reality checks: Receive pop-up reminders at intervals you choose, showing your play duration and net balance change. - Cooling-off periods: Take a break from 24 hours up to 30 days. During this time, you cannot log in or place bets. - Self-exclusion: Permanently close your account for a minimum of six months. Reactivation is not possible during this time.
All limit reductions take effect immediately. If you request an increase, it will only apply after a 24-hour waiting period. This delay gives you time to reconsider.
Recognizing Problem Gambling
Gambling may be causing harm if you:, Chase losses by betting more than planned, Lie to friends or family about how much you gamble, Use gambling to escape stress or mood problems, Borrow money or sell items to fund play, Feel restless or irritable when trying to cut down
These signs do not mean you are weak. They mean it might be time to reach out. Support is free, confidential, and available across Canada through the Canadian Partnership for Responsible Gambling and provincial helplines.
Protecting Minors
Only adults aged 18 or older may open an account. We verify age and identity during registration using government-issued documents. If you share a device with minors, consider installing parental control software such as Net Nanny or K9 Web Protection to block gaming sites.
Account and Game Rules
You must be physically located in a province where online gaming is permitted and hold only one Stake account. Multiple accounts violate our terms and may result in closure.
Before your first withdrawal, we confirm your identity and payment details. This step protects you and meets legal requirements. Bonus offers come with clear terms: wagering requirements, eligible games, expiry dates, and caps on withdrawable winnings. Abusing bonuses, such as creating multiple accounts to claim them, voids all offers and may lead to account suspension.
Inactive accounts (no logins for 12 months) may incur a monthly dormancy fee after written notice. Collusion, automated play (bots), and fraudulent chargebacks are prohibited and subject to investigation.
If you have a dispute that our support team cannot resolve, you may escalate it to your provincial gaming regulator.
Privacy and Data Use
We collect:, Identity and contact information (for account creation), Payment details (to process deposits and withdrawals), Technical data like IP address and device type (to prevent fraud)
We do not sell your data. It is shared only with payment processors, identity verification partners, and regulators as required by law. Records are kept for five years to comply with anti-money laundering rules.
You have the right to access, correct, or delete your data, or ask us to stop using it for marketing. Submit requests through your account or via our privacy contact form.
Cookies on our site fall into three types:
- Essential: Needed to run the site (cannot be disabled) - Analytics: Help us understand site performance (optional) - Marketing: Used for personalized ads (optional)
You can adjust cookie preferences at any time from the footer menu.
All data sent to and from Stake uses strong encryption. Staff access to personal information is restricted to those who need it for their role.
Staying in Control
Set your limits early. Review them often. If gambling stops feeling fun, pause and talk to someone. Free, confidential help is available anytime through national and provincial services. You are not alone. And support works.