These Terms explain how Stake operates, your rights and responsibilities as a player, and the rules that apply when you use our site. They cover account use, deposits, withdrawals, bonuses, responsible gambling tools, privacy practices, and how disputes are handled. Read them carefully.
Responsible Gambling
Gambling should be a form of entertainment, not a way to make money. If you feel it is becoming a problem, help is available.
Stake offers several tools to support responsible play:
- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a set period. - Session time limits: Automatically log you out after a chosen duration. - Reality checks: Receive pop-up reminders showing how long you have been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Close your account for a minimum of six months.
You can set or adjust these tools in your account settings. New limits take effect immediately. Requests to increase limits are delayed by 24 hours to allow time for reflection.
Warning signs of problem gambling include chasing losses, lying about how much you spend, borrowing money to gamble, or feeling restless when trying to cut down. These are common and treatable issues.
Free, confidential support is available through national services like the Canadian Problem Gambling Index and provincial helplines. Each province runs its own gaming regulator, which also provides resources for players.
Accounts are restricted to individuals aged 18 or older. We verify identity during registration to prevent underage access. If you share a device, consider using parental control software to block gambling sites.
Account and Gameplay Rules
Only one account per person is allowed. You must be at least 18 years old and reside in a province where online gambling is permitted.
When you register, you must provide accurate personal details. Before your first withdrawal, we will ask for documents to verify your identity, address, and payment method. This is required by law to prevent fraud and money laundering.
Deposits are processed instantly in most cases. Withdrawals may take 1-5 business days, depending on the method used. All transactions are subject to security and compliance checks.
Bonuses come with specific terms:, Wagering requirements must be met before bonus funds can be withdrawn., Only certain games contribute toward these requirements., Bonuses expire if not used within the stated period., There may be a cap on how much you can win from a bonus., Attempting to abuse bonus offers, such as creating multiple accounts or using bots, will result in forfeiture of the bonus and possible account suspension.
Accounts inactive for 12 months may be classified as dormant. We will contact you before applying any dormancy fees, if applicable.
Fair play is required at all times. Collusion, use of automated software (bots), reverse chargebacks, or any attempt to manipulate game outcomes is prohibited and may lead to account termination.
If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to your provincial gaming regulator.
We may update these Terms occasionally. Significant changes will be posted on the site, and you will be notified by email. Continued use of Stake after updates means you accept the revised Terms.
Privacy and Data Use
We collect several types of data: - Identity and contact information (name, email, phone, address) for account creation and communication. - Payment details to process deposits and withdrawals securely. - Technical and usage data (IP address, device type, pages visited) to improve site performance and detect fraud.
We process this data because it is necessary to run our service, meet legal obligations, and protect our systems. Your data is never sold.
We share information only with trusted third parties: payment processors, identity verification providers, and regulators when required by law.
Records are kept for as long as needed to comply with provincial gaming regulations, typically five to seven years after account closure.
You have the right to:, Access the data we hold about you., Correct inaccurate information., Request deletion where legally permitted., Obtain a copy of your data in a portable format., Object to certain types of processing.
To exercise these rights, contact our data protection representative through the support portal.
Our site uses cookies: - Essential cookies keep you logged in and secure. - Analytics cookies help us understand site traffic. - Marketing cookies (if enabled) show personalized ads.
You can manage cookie preferences in your browser settings or via our cookie banner.
All data transmitted between your device and our servers is encrypted. Internal access to personal data is restricted to authorized staff only.
For privacy-related questions, reach out through our official support channel.